What is Lovelock classification?

Lovelock (1983) defined “tangible actions” as services aimed at people’s physical body (e.g., healthcare) or property (e.g., cleaning), and “intangible actions” were defined as services aimed at people’s minds (e.g., education) and services aimed at information (e.g., legal).

What is Lovelock classification?

Lovelock (1983) defined “tangible actions” as services aimed at people’s physical body (e.g., healthcare) or property (e.g., cleaning), and “intangible actions” were defined as services aimed at people’s minds (e.g., education) and services aimed at information (e.g., legal).

What are the classification of services 11 economics?

charities, foundations, old age homes, societies related to women, literacy, welfare etc. Non-government for profit – Business sector – e.g. banks, hotels, airlines, travel agencies, insurance, legal, medical and consultancy. Professional services –g. security personnel, accountants, auditors, computer operators etc.

What are the major classification of services?

Wherever people or products are involved directly, the service classification can be done based on tangibility. a) Services for people – Like Health care, restaurants and saloons, where the service is delivered by people to people. b) Services for goods – Like transportation, repair and maintenance and others.

How is customer service classified?

There are four main types of customer service: live answering, interactive voice response representatives, live chat, and email. Picking the one that’s right for you, or using them in tandem, means that you offer better, more consistent customer service.

What is the concept of Servicescape?

The concept of a servicescape was developed in the early 80s and was defined as “the environment in which the service is assembled and in which the seller and customer interact, combined with tangible commodities that facilitate performance or communication of the service”. ( Booms & Bitner, 1981)

What is service classification system?

The Service Classifications feature classifies the business type, services and products a business provides. These classifications are referenced on Award documents.

What are services Class 10 economics?

The service sector includes activities which help in the development of the primary and secondary sectors. These activities do not produce a good on its own but serve as an aid for the production process. Transport, banking, communication, storage, trade are a few examples of service sector activities.

What are the 5 types of service?

5 Types of Service

  • Waiter service. More commonly known as sit-down service, a waiter takes care of everything from taking orders to serving food and payment.
  • Chinese banquet service.
  • Buffet service.
  • Self-service.
  • Semi-self service.

What are the four categories of services?

1.4 Four broad categories of services

  • People processing.
  • Possession processing.
  • Mental stimulus processing.
  • Information processing.

What are the four ways to classify services?

Table of contents

  • Classification based on the involvement of customers. Service for people.
  • Classification based on intangibility. Service directed at people’s mind.
  • Classification based on tangibility.
  • Classification based on skills of service providers.
  • Classification based on the functionality of service.