How do I activate my HSBC Secure Key Philippines?
How do I activate my Secure Key?
- Enter the activation code we sent you. If you don’t have it, you can request a new one onscreen.
- Enter the serial number on the back of your security device.
- Follow the onscreen instructions to create a PIN and generate your first security code.
How do I activate my first HSBC security device?
How do I activate my new or replacement Security Device?
- Create a PIN for your new Security Device.
- Log on to Online Banking.
- Click ‘Activate now’ at the right hand bottom in Security Device activation page.
- Click ‘Generate Activation Code’, we will send the code via SMS according to the Bank’s mobile record.
How do I call HSBC Philippines customer service?
*For assistance, please call HSBC’s Customer Service at (02) 8858-0000 or (02) 7976-8000. For Premier, call (02) 8858-0800 or (02) 7976-8080. For corporate cards, call (02) 8672-6478. Deposits are insured by PDIC up to PHP500,000 per depositor.
How do I use my HSBC security device?
Using your Security Device
- Press and hold for 2 seconds to turn on the device.
- Enter your PIN.
- Press once to delete one character, press and hold to clear the screen.
- After you’ve entered your PIN and you see the ‘HSBC’ screen, press the green button again to generate a log on security code.
How do I unlock my HSBC security device?
The Secure Key is locked and will need to be reset. To do this start to log-on and enter your user ID. At the next screen click the ‘Forgotten your Secure Key PIN’ link which you will find under the field ‘Generate and Enter The Six Digit Security Code’. Follow the on screen instructions.
What do I do if my HSBC Secure Key failed?
To continue using Online Banking, you will need to reset your PIN online. To do this, start logging on to Online Banking and enter your Username. At the next screen click the ‘Forgotten your Secure Key PIN’, follow the on screen instructions and you will be given a PIN Reset Code.
How do I change my HSBC Secure Key?
If you’ve lost your Secure Key, call 03456 002 290 so we can deactivate it. You can then either upgrade to a Digital Secure Key or order a replacement. If you can still use it, you can order a new physical Secure Key using Chat. Just log on to online banking and select the Chat tab.
How do I reset my HSBC security device?
To do this, start logging on to Online Banking and enter your Username. At the next screen click the ‘Forgotten your Secure Key PIN’, follow the on screen instructions and you will be given a PIN Reset Code.
Is HSBC Helpline open?
From the UK Lines are open from 08:00–20:00 every day.
What do I do if my HSBC Security Device wont work?
If your HSBC Digital Security Device is no longer working or in your possession, call us and we’ll immediately deactivate it from your accounts to prevent fraudulent access. We can then arrange to send you a new activation code and you can activate the Digital Security Device on your new smartphone.
How do I Activate my HSBC security device?
HSBC Security Device Step 1 Enter the activation code received via email as per the instructions on the screen. Log on to HSBC Personal Internet Banking as you normally would and follow the 3 steps below to activate your HSBC Security Device. Step 2 Enter the 10-digit serial number found on the back of your HSBC Security Device on the Personal
How do I get in touch with HSBC Philippines?
HSBC Advance customers: (02)8858-0000 from Metro Manila, +1-800-1-888-8000 domestic toll-free for calls outside Metro Manila through PLDT landlines, or (02)7976-8000 / +800-100-85-800 from overseas. Visiting the nearest HSBC branch (for bank account holders only).
How do I Activate my Device for online banking?
Log on to online banking like you normally would, and you will be prompted to activate your device. Enter the activation code we sent you. If you don’t have it, you can request a new one onscreen. Enter the serial number on the back of your security device. Follow the onscreen instructions to create a PIN and generate your first security code.
How do I set up a pin for HSBC HK mobile banking?
Customers may download HSBC HK Mobile Banking app and switch to Mobile Security Key for more convenient banking services. Learn more. How do I set up a PIN for the first time? Press and hold the “Green Button” for 2 seconds to turn on the device. Enter a new 4 to 6 digit PIN at your choice using the keypad.