What can the Department of Fair Trading do?

NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders’ compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer.

Who is in charge of Fair Trading NSW?

In addition to the Commissioner role, Ms Webb will lead the Department of Finance, Services and Innovation’s Better Regulation Division, which includes SafeWork NSW. Mr Kean said Fair Trading Week also kicks off today, with more than 50 community events planned across NSW.

How do I complain about a company in Australia?

There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed….

1. Step 1 – Contact the seller or service provider.
2. Step 2 – Contact the ACCC or another third party.
3. Step 3 – Take legal action.

What powers does NSW Fair Trading have?

NSW Fair Trading has the power to investigate and prevent unfair practices and for some industries in NSW have a licensing system in place to ensure only qualified and appropriate people perform such work within the industry.

What services does the NSW Fair Trading provide?

Helping consumers

• Buying goods and services. The Australian Consumer Law sets out your rights and responsibilities in all sorts of purchasing situations.
• Online shopping.
• Resolving a complaint.
• Dispute resolution.
• Credit problems.
• Buying a car.
• Warranties and repairs.
• Home building and renovating.

What level of government is NSW Fair Trading?

NSW Fair Trading is a division of the New South Wales State Government’s Department of Customer Service in Australia.

How do I contact Fair Trading NSW?

For any media related enquiries please contact us via email. Telephone: 13 14 50 and ask for an interpreter in your language. Make a request for information under the GIPA Act (previously Freedom of Information). A range of fair trading services are available from Service NSW Centre locations throughout Sydney and regional NSW.

Where can I get a fair trading counter service in Sydney?

The closest services are available at Service NSW, located at 27-31 Argyle St, Parramatta. For a full list of locations that provide counter service for Fair Trading, visit the Service NSW website.

Why is it taking so long for NSW Fair Trading to respond?

You may experience some delay from NSW Fair Trading in responding to your complaint. Our staff are working through a large volume of complaints in response to an increased demand for Fair Trading services. We will prioritise any urgent matters during this period.

How do I make a complaint to Fair Trading?

You can make a complaint with Fair Trading if you believe that the Code has been breached. Before lodging your complaint, view the Code of Conduct and read the information on our website.

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