How do you get special assistance at the airport?
If you need mobility assistance to help you through the airport, please request it once you have made your booking, so that the service can be provided. If you already have a booking with Air India, you can request mobility assistance through the Booking Office from where you have done your booking/ticketing.
Can someone help you through the airport?
Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane. Thanks to the presence of an airport employee, people with hearing, visual, psychological or physical disabilities can easily go through the entire preparation process and safely board the plane.
What facilities and services do airports provide for airlines?
Facilities
- Check-in facilities, including a baggage drop-off.
- Security clearance gates.
- Passport control (for some international flights)
- Gates.
- Waiting areas.
Do you have to wear a mask in Gatwick Airport?
We recommend you wear a mask at the airport. Some airlines may require you to wear a mask. All staff have completed a full training course to cover new ways of working with protective equipment.
Can I carry my wheelchair on the plane?
Yes, you can check your wheelchair in as check-in baggage with most airlines. Depending on where you check it in at, it will be returned to a specific area when you get off the plane. If you turn your wheelchair in at the baggage claim, they will return it to the oversize baggage claim area.
How do you get a cart at the airport?
After buying the ticket call your airline of choice and ask to have a wheelchair or cart made available on your date of travel. Be sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft.
Can a disabled person fly alone?
Airlines must accommodate the needs of air travelers with disabilities. The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability.
What facilities are at Gatwick Airport?
Facilities & services
- Sensory room. Gatwick is the first UK airport to open a sensory room.
- Assistance desks and help points.
- Changing Places.
- Eagle hoists.
- Dedicated seating.
- Toilets.
How do I get help at Gatwick Airport?
How to book assistance
- At the time of booking your flight or at least 48 hours in advance of travelling, please contact your airline directly or via your travel agent to book assistance.
- You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.