What are the 8 principles of Batho Pele?

There are 8 principles or guidelines for Batho Pele in the White Paper. They are:

• Consultation.
• Service Standards.
• Courtesy.
• Access.
• Information.
• Openness and Transparency.
• Dealing with complaints.
• Giving Best Value.

What are the principles of service delivery?

Service Delivery Principles

• Focus on the customer. Understand and focus on your customers’ needs and expectations.
• Manage the work; let people self-organize around it.
• Evolve policies to improve customer and business outcomes.

Is Batho Pele necessary to improve service delivery?

Batho Pele is an approach to get public servants committed to serving people and to find ways to improve service delivery. This approach also requires the involvement of the public in holding the Public Service accountable for the quality of service provided.

How do you implement Batho Pele principles at work?

Batho Pele Principles:

1. Consultation. Citizens should be consulted about the level and quality of the public services they receive and, wherever possible, should be given a choice about the services that are offered.
2. Service Standards.
3. Access.
4. Courtesy.
5. Information.
6. Openness and transparency.
7. Redress.
8. Value for Money.

What is redress in Batho Pele?

Dr Mamphiswana said that the Batho Pele White Pele defined redress as “where promised standard of service is not delivered, citizens should be offered an apology, an explanation and a speedy and effective remedy; and when complaints are made, citizens should receive a sympathetic, positive response”.

What is value for money in Batho Pele principles?

One of the eight Batho Pele Principles is the principle of Value for Money. This principle states that “Public Services should be provided economically and sufficiently in order to give citizens the best possible Value for Money.

How many principles does Batho Pele have?

It is about how the nine principles link together to show we have improved our overall service delivery. Here we look at the benefits we have given to our customers both internally and externally.

What is Batho Pele principles in nursing?

Information, openness and transparency, redress and value for money. Besides consultation, access and courtesy, the Batho Pele principles also make reference to the provision of fully accurate information to citizens about the public health services to which they are entitled.

How can the government improve service delivery?

The main strategies to improve service delivery were found to be increasing citizen participation in the affairs of the local authority and partnership with the community in service delivery, flexible response to service user complaints, offering value for money and ensuring that service users pay their bills on time.

How many are Batho Pele principles?

How do you show value for money?

6 methods for evaluating value for money

1. Cost Utility Analysis (CU Analysis). This type of evaluation takes two or more alternatives and compares their costs to their value.
2. Cost Benefit Analysis.
3. Social Return on Investment (SROI).
4. Rank correlation of cost vs impact.

What do you mean by value for money?

Value for money has been defined as a utility derived from every purchase or every sum of money spent. Value for money is based not only on the minimum purchase price (economy) but also on the maximum efficiency and effectiveness of the purchase.