How do you do an advanced search on BMC?

How do you do an advanced search on BMC?

Building an advanced search

  1. Click the Advanced Search button in a search window.
  2. Define a search statement in the Advanced Search bar. If you use relational operators, observe the appropriate operator precedence. (See Using relational operators in a search.)
  3. Click Search.

How do I search tasks in BMC Remedy?

To search for open tasks

  1. From the IT Home Page, select Service Request Management > Work Order Console.
  2. Change the Console Focus to Tasks.
  3. Select an option from the Show list:
  4. To further filter the results, select an option from the Filter By list.
  5. To view the details of a task, select it and click View.

How do you write a query in remedy?

Building a query using the simple query builder

  1. In the Filter By area of the report designer screen, select a field from the Available Fields list.
  2. Drag the field to the query area, or click Add Field.
  3. Select the query operator:
  4. Type the value to search for in the blank field.

How do I find incidents in remedy?

To search for matching incidents

  1. Click the Remedyforce Console tab.
  2. From the View menu, select Incidents.
  3. From the list of incidents, select the record for which you want to find matching records.
  4. From the Agent Tools menu, select Incident Matching.

How do I save search in BMC Remedy?

Saving searches

  1. Run a search. (See Running searches.)
  2. From the toolbar, select Searches > Save Search. The Save or Redefine Search dialog box appears.
  3. In the Search Name field, enter a name for the search, or select one from the list of existing saved searches.
  4. Click OK.

How do I create a task in remedy?

To add a task

  1. Open the ticket you need to add the task to.
  2. On the Tasks tab, add a task.
  3. Select one of the following choices. Add a blank task—Select this option to create the task from a single task template, or to create an ad hoc task.
  4. For an ad hoc task, provide a task title and description.
  5. Save the task.

How do I close a ticket in remedy?

To close an incident or a service request

  1. Click the Remedyforce Console tab.
  2. From the View menu, select Incidents/Service Requests.
  3. From the list of incidents or service requests, select the record that you want to close.
  4. From the Actions menu, select Close.
  5. In the Close Incident window, enter the required details.

How do you pull an incident report from BMC Remedy?

To generate a report without qualifications

  1. In the navigation pane on the application console, choose Functions > Reports.
  2. On the Reporting console, select one of the options under Show:
  3. Under Category, select applicationName > reportCategory > reportName.
  4. Select the report that you want to run.
  5. Click Run.

How do I delete a task in BMC Remedy?

Deleting a task assignment rule

  1. Log on to BMC Remedy Mid Tier as a BMC Remedy administrator.
  2. From the Home page, select Applications > Process Designer > Process Designer Configuration.
  3. Select the Rules tab.
  4. Select the rule that you want to delete.
  5. Click the Delete icon.
  6. Click Yes to delete the selected rule.

How do you increase Cr in BMC Remedy?

Creating a change request

  1. Open the incident request record.
  2. Create the change request from the incident request. From the Quick Actions area, click the arrow beside Create Related Request.
  3. Complete the Change Request form.
  4. Click Save.

How do I search for forms in the BMC Remedy AR system?

In addition, BMC Remedy AR System form-level permissions are also applied based on the role or group permissions defined for the form that is being searched. You can define and saved preferred sources on the Advanced Search page. Then, the Use preferences check box is displayed next to the Search field on the Simple Search page.

What is advanced search bar in remedy Action Request System?

Remedy Action Request System 8.1 You can use the advanced search bar to define a more complex set of criteria than you can specify by using only fields in a form. For example, you can search for all requests with two different values in the same field.

How do I view the latest version of remedy Action Request?

To view the latest version, select the version from the Product version menu. Remedy Action Request System 8.1 You can use the advanced search bar to define a more complex set of criteria than you can specify by using only fields in a form.