How do I report a problem with my landline?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

Can I report a BT landline fault online?

Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online.

Who is responsible for fixing my phone line?

Fixing the fault Your contract is with your provider, so they are responsible for ensuring faults are fixed and for keeping you up to date on progress.

Who owns the telephone line to my house?

The phone line is responsibility of the utility that put it in, and it and the pole it is on are almost guaranteed to be part of an easement on the deed that specifically allows utilities services access to your property and/or anyone elses.

Can I report a fault on someone elses BT line?

Can I report or check a line fault on another person’s BT line? Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated.

Does BT replace old wiring?

BT: Yes we will install a new line for free.

What number do I call to report a BT fault?

What number do I call to report a BT fault? Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us.

How do I report a fault on my landline phone?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I know if I have a BT phone line?

Look to see if there is a BT logo on the front of the socket box. You can also start placing an order with us online, and we will perform a line check to see whether you have a phone line with us. How do I report a phone out of order?

How do I test my line over the phone?

You can also run this test automatically over the phone. Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us.