How do I track my IPSY order?

You can check your orders and make changes to your Refreshments membership by logging into IPSY.com and clicking on the Refreshments tab. You can also track your orders via email once it has shipped. Was this article helpful?

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How long does it take for an IPSY bag to arrive?

Your bag will arrive approximately two weeks after we successfully bill your credit card, which reflects the time we need to curate the personalized products in your Glam Bag, pack everything up in a stylish and cute makeup bag, and then mail it to you via standard ground shipping.

How do I know when my IPSY bag will arrive?

Glam Bags leave our warehouse mid-month, and usually arrive 15 business days after they ship. We ship in batches, and delivery time can vary each month, so your Glam Bag could arrive the 2nd, 3rd, or 4th week of the month. You’ll always receive a tracking email so you can follow your bag’s progress.

Why is my IPSY bag taking so long?

How we’re taking action: We’re working more closely with our partners and suppliers to improve visibility across our supply chain, and we’re air shipping inventory as needed. We’re getting more help at our warehouses so we can pack and ship your orders more quickly.

How do I contact IPSY customer service?

Please see Information We Collect or Receive From You. You may also make those requests by calling, toll free: 1-855-661-0018.

How do I contact IPSY by email?

Contact us directly. We’ll do our best to support you on our social media channels and answer general questions wherever we can, but it is always best to e-mail IPSY Care or Tweet @IPSYCare so they can investigate and help you!

How often do IPSY bags come?

Glam Bags leave our warehouse mid-month, and usually arrive 15 business days after they ship. We ship in batches, and delivery time can vary each month, so your Glam Bag could arrive the 2nd, 3rd, or 4th week of the month. You’ll always get a tracking email so you can follow your bag’s progress.

What day is IPSY?

Monthly Billing: You’ll be billed automatically on the last day of each month (unless you cancel by 12pm PT that day). If we’re not able to collect your payment on our first try, we’ll make several more attempts to bill your card in the first few weeks of the month.

Can IPSY refund me?

We do not offer refunds or exchanges for IPSY beauty memberships, but we’re always happy to replace anything missing or damaged. Please note that our replacement policy is good for up to 45 days after the shipment date.

How do I reach IPSY customer service?

You may also make those requests by calling, toll free: 1-855-661-0018….NOTICE TO CALIFORNIA RESIDENTS – YOUR PRIVACY RIGHTS.

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How can I contact IPSY directly?

When does Ipsy ship?

This means your box could arrive either the second, third, or fourth week of every month. For more information on shipping to non-U.S. destinations or shipping to Alaska, Hawaii, or U.S. territories, check out our IPSY Care guide here . Where Does IPSY Ship From? Glad you asked!

Can I change the shipping address of my Ipsy glam bag?

Of course! All you have to do to change where your IPSY Glam Bag is delivered is log into your account and click the “Account” tab. From there, click on “View Membership” under the “Your Memberships” banner. Then, scroll down to “ [Your Glam Bag Subscription] Shipping Address” and click the bolded Edit Shipping Address.