What is a LuxTrust certificate?

One electronic identity, two certificates Founded in 2005 by the Luxembourg government and the ABBL (Association of Banks and Bankers in Luxembourg), LuxTrust aims to guarantee the digital identity and security of businesses and citizens’ electronic data.

How do I get a LuxTrust certificate?

Getting a LuxTrust certificate

1. Fill in the online form and pay with your credit card.
2. Proceed to your video identification (check if you fulfil the eligibility requirements below).
3. You will receive your LuxTrust codes and may activate your identity from LuxTrust Mobile.

How do I use LuxTrust?

Connect to your bank or online app. Choose your preferred LuxTrust device to log in….

1. Find the right product for you.
2. Place your order online or via your bank.
3. Get identified. Face-to-face with one of our agents or remotely via video identification.
4. Receive your LuxTrust device and LuxTrust codes.
5. Activate your identity.

What is LuxTrust OTP?

LuxTrust Mobile is an app used to generate a one-time password (OTP) based on contextual data. The OTP used in conjunction with a password enables you to log in to your banking or online applications securely, to access Guichet.lu and even to sign documents.

Is LuxTrust free?

LuxTrust offers free electronic signatures to citizens and residents.

How do I scan a QR code on LuxTrust?

So, you have to enter your LuxTrust credentials (user ID and password) and an OTP (one-time password). For this, the system will display a QR code look-alike image. Turn on the Scan and point its camera to the QR code. The Scan decrypts this image and displays the details of your current operation on its screen.

How do I make a LuxTrust account?

Download the LuxTrust Mobile app from the App Store or Google Play. Open the app on your smartphone and tap on “Start activation”. Enter your User ID and validate. You will find this User ID in the SMS received after ordering your certificate.

How do I find my LuxTrust user ID?

Forgotten password

1. You will find the User ID in the letter or SMS you received after ordering your LuxTrust device (Token, Scan or LuxTrust app)
2. If you no longer have your User ID, please contact our Customer Service Desk at (+352) 24 550 550.

How do I activate LuxTrust mobile?

1. Order the LuxTrust Mobile app on our website or contact your bank to order it on your behalf.
2. Download the LuxTrust Mobile app from the App Store or Google Play.
3. Open the app on your smartphone and tap on “Start activation”.
4. Enter your User ID and validate.
5. Enter your activation code.

How do I reset my LuxTrust password?

Forgotten password

1. Select the device linked to the password. Click on the “Recover my password”
2. Enter your User ID. You will find the User ID in the letter or SMS you received after ordering your LuxTrust device (Token, Scan or LuxTrust app)
3. Enter the OTP code received by SMS or your initial password.
4. Choose a new password.

How do I find my LuxTrust ID?

You can find your LuxTrust User ID in the letter you received from LuxTrust when your certificate was created. If you no longer have this letter, contact your adviser.

How do I activate LuxTrust Mobile?