What is service design blueprint?
Definition: A service blueprint is a diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey. Think of service blueprints as a part two to customer journey maps.
How do I create a service blueprint in UX?
5-Step Framework for Service Blueprinting
- Find support. Level-set and educate on service blueprinting.
- Define the goal. Choose a scope and focus.
- Gather research.
- Map the blueprint.
- Refine and distribute.
Why is customer service blueprint used?
A service blueprint gives a complete picture of how the service and related experience is delivered, end to end, front to back and across channels. It is a powerful tool that simultaneously provides a high-level view of the user experience and a detailed view of what is going on below the surface.
Why is service blueprint important?
What are the stages of service blueprint?
5-Step Framework for Service Blueprinting
- Find support. Level-set and educate on service blueprinting.
- Define the goal. Choose a scope and focus.
- Gather research.
- Map the blueprint.
- Refine and distribute.
What is a service blueprint in UX?
A service blueprint is a diagram that visualizes the relationships between different service components — people, props (physical or digital evidence), and processes — that are directly tied to touchpoints in a specific customer journey.
What is a service blueprint diagram?
Service blueprint diagrams make it simpler for teams to design new processes or improve existing ones. To create a service blueprint diagram, map out each process and actor that contributes to the customer experience, from in-house contributors to third-party vendors.
How do I make my own service blueprint?
Get started by selecting the Service Blueprint Template, then take the following steps to make one of your own. 1. Start with a customer scenario. Whether you’re mapping an existing process or creating one from scratch, it’s crucial to start with the customer service scenario that you’d like to investigate.
What is the blueprints template for?
The blueprint template is essential when you want to identify the visible and not visible interactions between your customers and your services, touchpoints and optimize customer experience and consumer journey.
What is a customer journey blueprint?
The step-by-step of a specific customer journey The channel-based touchpoints, one by one. The backstage processes, across different stakeholders and actions. You’ll know a service blueprint is doing its job when it creates a shared understanding in cross-functional teams who develop products and services for their customers.